Checking Your DStv Kenya Account Balance Made Easy via USSD and Text Message.

I like the way USSD codes have simplified our way of life at least here in Kenya, most service providers have embraced this technology and provide a very convenient way to access various services using the USSD method on your mobile phone. For example, are you a DStv subscriber in Kenya eager to know your account balance and upcoming payment details? Look no further! We’ve detailed two very convenient ways that you can achieve this without a hassle. DStv Kenya offers convenient methods to retrieve this information promptly, whether you’re on the move or just relaxing at home. Here’s a quick guide on how to check your DStv account balance using text messages and USSD codes.


  • Text Message Method: Send a text message with your smartcard number to 22788, and you’ll receive your account balance and next due date.
  • USSD Code Method: Dial *423# on your mobile phone, select “Check Balance,” enter your smartcard number, and receive your account balance via text message.

Context and Background:

Multichoice, the parent company of DStv, has had a nifty way to check your account balance for a long time now, and the service provider has since unveiled various innovative devices like the DStv Explora Ultra and DStv Streama, offering subscribers access to a wide range of content, including Netflix, YouTube, and Showmax. This move reflects the company’s perception in adapting to evolving consumer preferences as well as being able to compete in the rapidly growing streaming market.

We must also admit that Dstv of today is not as it was before, the company has faced major upsets especially with new competitors who’ve embraced newer technologies and are more affordable in comparison. For instance, DStv faced challenges during the pandemic, with decreased subscription numbers due to the closure of entertainment venues and postponed sporting events. Subscribers hesitated to renew their accounts, impacting the company’s revenue. The company has also faced the rath of piracy and even going out to call for an action that would protect its content.

How to Check Your DStv Kenya Account Balance via Text Message:

  1. Compose a Text Message: On your mobile phone, create a new text message.
  2. Enter Details: Type “Bal” followed by a space and your smartcard number. For example, “Bal 1234567890.”
  3. Send Message: Send the text message to 22788.
  4. Receive Confirmation: Within minutes, you’ll receive a text message detailing the amount owed and your next due date.

How to Check Using USSD Code:

  1. Dial USSD Code: On your mobile phone, dial *423#.
  2. Navigate Menu: You’ll be presented with a menu titled “Welcome to MultiChoice!” Select “Check Balance” from the options provided.
  3. Enter Details: Follow the prompts to enter your IUC or smartcard number.
  4. Confirm: After entering your details, confirm the transaction.
  5. Receive Confirmation: Shortly after, you’ll receive a text message containing your account balance.

With these very elaborative simple steps, you can stay informed about your DStv account balance and payment details hassle-free. Whether you prefer the convenience of text messages or the accessibility of USSD codes, DStv Kenya ensures that managing your subscription remains effortless and convenient. Good thing is, both methods do not require you to have a smartphone, even with a simple feature phone you should be good to go.


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